Terms and conditions

We greatly appreciate your support and are committed to a longstanding relationship with you.

Your rights and obligations
Our rights and obligations
Liability and Indemnity
Legal Service of Documents and Notices
Electronic Communications as set out in Chapter III of the ECT Act
Termination of Vault


Business Days: all weekdays, Monday to Friday inclusive, but excluding Saturdays, Sundays and all Public Holidays.

Intellectual Property: all intellectual property, including without limitation, patents, copyrights, designs, trade marks, brands, names, logos, software, databases, text, graphics, icons, hyperlinks, private information, and know-how, whether registered or not, and their embodiment in any form whatsoever relating directly or indirectly to mycertificates.

Vault Number: a unique Vault Number, either selected by you or given to you by mycertificates during Vault registration Vault.

myCertificates Affiliate: any division, subsidiary, principal, affiliate or Service Provider of Limelight Software Solutions.

Your rights and obligations

In order to ensure that you are able to utilise mycertificates in a secure environment, we require you to take the following steps:

  • You will deal with and manage your Vault Number and PIN code as follows:
    • only you may access your Vault via the mycertificates website;
    • you must not disclose your PIN code to anybody or allow it to be disclosed through your negligence;
    • you are responsible for all actions carried out using your PIN code;
    • you will use the mycertificates Help Service if you have forgotten your details. Any delay in notification will be construed as negligence.
  • You may not duplicate, exploit or sell for any purposes commercial or otherwise, the services offered by mycertificates or its website.
  • You accept that even though mycertificates is involved in the storage and transacting of documents, this is only in a transferral of information capacity. Therefore, should there be a dispute between parties, arising from fraudulent loading and / or retrieval and / or useage of documents or SMS messages, you release mycertificates and their affiliates, officers, directors, agents, subsidiaries and employees from any and all claims, demands and damages, actual and / or consequential, of every nature both known or unknown, suspected or unsuspected, disclosed or undisclosed, occurring from or in any way connected with said dispute.
  • You agree to indemnify and hold mycertificates, their subsidiaries, affiliates, officers, directors, agents and employees, harmless from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of information submitted, posted to or transmitted through the mycertificates service, your use of the service, your connection to the service, your violation of the Terms and Conditions or your violation of any rights of another person.
  • You must comply with any other terms of use, terms and conditions, our Disclaimer and Privacy Policy, which are all provided on the mycertificates website. The mycertificates website will be the definitive source of the most up to date information.
Our rights and obligations

In addition to your obligations and to ensure a secure environment for you, we will do the following:
  • We will not use any information relating to your personal particulars provided by you, except for the purpose of mycertificates.
  • We will do our utmost to ensure that mycertificates is available to you during the hours specified by us from time to time.
Liability and Indemnity

We are committed to ensure the security of transacting online, and are entitled to investigate any loss suffered by you, which is alleged to have occurred as a result of fraud via the mycertificates website. In the event that you disclose or allow your PIN code be disclosed to a third party, we will not be held liable for any loss or damages suffered by you in any way whatsoever.

We will incur no liability to you should you for any reason (this includes without limitation, the unavailability of the mycertificates website or loss of connectivity between you and us or technical reasons of any nature or circumstances beyond our control) be unable to use mycertificates.

We are not liable for acts or omissions of third parties, including without limitation, an Internet Service Provider.


Any complaints or queries may be directed to the mycertificates Help Service as described on the "Contact Us" facility on the mycertificates website.

Legal Service of Documents and Notices

Termination of Vault

You agree that myCertificates may suspend or terminate part or all of your Vault or your usage of the Vault or it's services and may also remove and discard any information within the Vault and this is at our sole discretion, which may include;
  • Violation of any of the Terms and Conditions
  • If you provide false information to us
  • We may do this without giving you any prior notice and with immediate effect

  • General

    Our failure to exercise or enforce any right or provision of these terms and conditions is not a waiver by us of such right or provision.

    If any of these terms and conditions is found to be invalid or unenforceable, such terms will be severable from the remaining provisions, which will remain in force and effect.

    We are entitled to vary and update these terms and conditions and any other terms and conditions relating to myCertificates from time to time and at our sole discretion. Each time you use myCertificates the current version of the terms and conditions at the time, will apply to that transaction. myCertificates will, via the website, indicate that terms and conditions have been updated. You must familiarise yourself with the updated terms and conditions.

    You may not cede or delegate rights or obligations with regard to these terms and conditions without our prior written consent.