privacy policy

Introduction
What is Personal Information?
Protection of your Personal Information
Personal Information held by an affiliate party
Cookies
Changes to this privacy policy

Introduction

We respect your privacy and your personal information. For this reason, we have prepared this privacy policy to let you know how we will treat any personal information that we may have about you. We will take all reasonable measures, in accordance with this privacy policy, to protect your personal information and to keep it confidential, even if you should no longer be a mycertificates customer.

We also voluntarily subscribe to the principles, outlined in Section 51 of the Electronic Communications and Transactions Act 2002 ("ECT Act"), which govern your right to having your personal information kept private. Please refer to Section 51 of the ECT Act online for the detailed list of principles. We briefly outline these principles below:

We will only collect and use your personal information with your express written permission (unless legally required to do so), and will only use such information for the lawful purpose for which it is required. We will delete or destroy your personal information once it has become obsolete.

We will disclose in writing, the specific purpose for which we have collected and used your personal information and will keep records of the purpose for which it was collected.

We will not disclose any of your personal information to any affiliate party (which includes; our subsidiaries, our shareholders and other business partners) unless:
  • we are legally required to do so; or
  • you have requested or consented for us to do so.


What is Personal Information?

Personal information refers to any and all information that has been provided by you during the registration process and subsequently updated by you, either directly via the mycertificates website or at your request via fax, phone or any other means. Any information which you provide to us, whether on any forms you complete or through the use of any of our services or facilities or those of our affiliates, will be regarded by us as personal information.

In short, any information that we know about you will be regarded as your personal information.

Your privacy is important to us. We will therefore not sell, rent or provide your personal information to unauthorised entities or other third parties for their independent use without your consent.

Only employees who need information to perform certain tasks such as billing and resolving disputes have access to that information.

We will always ask for your permission before we use your personal information for any purpose not disclosed above.

Protection of your Personal Information

The information we maintain concerning our customers is stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information.

You must always keep your PIN a secret and ensure that you do not disclose it to anyone.

Personal Information held by an affiliate party

If you disclose any personal information to any affiliate party, you must be aware that we do not regulate or control how that affiliate party uses your personal information. You should always ensure that you read the privacy policy of any affiliate party.

We are not responsible for any representations or information or warranties or content on any website of any affiliate party (including websites linked to the mycertificates). We do not exercise control over affiliate parties' privacy policies and you should refer to the privacy policy of any affiliate party to see how such party protects your privacy.

Cookies

We use cookies. In case you were wondering, we use the word "cookie" to refer to information that is sent from the mycertificates website to your hard drive, where it is saved. In this way, the next time you use mycertificates we will know who you are and that you have visited the mycertificates website before.

Changes to this privacy policy

We are entitled to vary and update this privacy policy from time to time and at our sole discretion. Each time you use mycertificates, the current version of the privacy policy will apply. mycertificates will, via the website, indicate that the privacy policy has been updated. You must familiarise yourself with the updated privacy policy.